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Student Voice & Representation

As part of our continuous quality improvement cycle, Monash Residential Services endeavours to provide students living on our residential facilities the opportunity to provide feedback on the facilities and services provided by Monash Residential Services.  This is done in a number of ways including:

  • Orientation Week Surveys
  • First Year Interviews
  • Annual Exit Surveys
  • Representative opportunities on various MRS committees
  • Residential House Meetings

Gippsland Residential plays a part in this consultative process by participating in all MRS central surveys, and by having representation on MRS committees.  Currently Gippsland Residential has representation on the following committees:

MRS Operations Committee

For details of the terms of reference and to view copies of past meeting minutes, please click here.

Computer Committee

Each year one of our Residential Advisors assumes the voluntary position of a Network Advisor for Gippsland Residential.  The Network Advisor is the contact point for all residents for the following:

  • Assist new residents in setting up of their PCs to operate on the Monash University Network.
  • Contact point for feedback or requests on computer and network related matters.
  • Contact point for MRS to feed information back to the residents about changes and/or improvements to the computer services provided.

House Meetings

In order to encourage open communication within residences, College Heads and RA’s conduct compulsory house meetings with all residents. These meeting ensure that all residents understand what is expected from them whilst living in residences and provides residents the opportunity to raise issues and discuss rules amongst their housemates.

House meetings give the residents the opportunity to voice any concerns they have about their living environment; whether it be in relation to noise issues, issues of cleanliness in the common kitchens or providing feedback on the cleaning and general maintenance service provided around residences.  During house meetings, students are encouraged to provide ideas and recommendations for changes or additions to the Residential Activities and Pastoral Support Program, or to make general requests to management.

House meetings are essential to create communication amongst housemates and the Residential Support Team; and most importantly information from these meetings is passed back to the Operational Staff and Management, giving them the opportunity to address any operational matters raised that may need further attention or action.

If residents have further issues that arise throughout the semester, they are encouraged to approach their RA’s and College Heads to organise another meeting or simply to mediate between parties involved.