Student Voice and Representation

Customer feedback

Monash Residential Services actively seeks customer feedback to enable its services to be constantly reviewed and improved where necessary.

At Peninsula Residential this is achieved through:

• Periodic customer surveys
• Verbal feedback
• Annual resident exit surveys
• Residents' focus group

Residents are encouraged to contact the Peninsula Residential Office to discuss any areas of concern and to provide valuable feedback.

Altentatively residents can provide their comments via the on-line customer feedback form.

Peninsula Residents' Focus Group

In 2008 the Residents' Focus Group was formed at Peninsula Residential to allow residents to discuss matters with residential staff in an informal setting. Staff will follow up on matters discussed and report back to the group as required. Membership of the focus group is open to any Peninsula resident.

All residents ae welcome and encouraged to attend the meetings. The schedule for meetings are listed below. Please click on the link to get the meeting notes.

2008

Meeting 1-2008 17 March 2008

Meeting 2-2008 22 April 2008

Meeting 3-2008 12 May 2008

Meeting 4-2008 22 July 2008

Meeting 5-2008 27 August 2008

Meeting 6-2008 8 October 2008 - Revised date

Student Representation

Peninsula Residential offers many opportunities for residents to participate in the planning and direction of Monash Residential Services.

• Senior residents can volunteer to be Resident Advisors. This is a commitment for a year and in return for the voluntary community contribution, training and other benefits are available.
• A resident representative is required for the MRS Computer Committee.
• A resident and Resident Advisor representative are required for the MRS Operations Committee which meets regularly to discuss the stategic direction of MRS.
• Residents may apply to be an MRS delegate to the annual NAAUC conference.
• Residents can become a Residential Mentor to assist new students prior to Orientation Week.
• Residents can join the Peninsula Residents' Focus Group.

Residents seeking further information on these roles should contact the Peninsula Residential Office.