The Monash Residential Services Customer Survey

Feedback is an essential component of our quality management cycle and as such we greatly appreciate our on-campus residents and our off-campus customers (both students and staff) in taking the time to complete the annual MRS on-campus resident survey or the MRS off-campus housing service survey.

The feedback gained this way provides valuable information to MRS for understanding the needs of our on-campus residents and the needs of students and staff using our off-campus housing service.  The feedback enables us to monitor our service delivery and assists us in improving our residential services.

Please see below for the results of the latest surveys (generally conducted at the end of the year) and for past response rates.

ON-CAMPUS RESIDENT SURVEY

From 2003 thru to 2008 the surveys show that residents are broadly satisfied with the MRS experience.

Previous Years: Full Response Rate